Table 4 RMC Workshop Pre-Post Tests (N = 76)

Disrespect and abuse during maternity care is a human rights violation.

66.7

70.3

5.4

It is safer to withhold information from less educated women who may not understand or become confused and distressed.

53.9

44.6

−17.3

Abusive and disrespectful care occurs in low, medium, and high income countries.

49.3

52.7

6.8

Communication is the ability to build a relationship of trust, understanding, and empathy with the client and to show humanism, sensitivity, and responsiveness.

100.0

95.9

−4.1

Confidentiality is important in family planning and reproductive health care, but not in maternity care.

14.5

17.6

21.5

I have a good understanding of my clients’ backgrounds.

67.1

91.9

36.9

I am able to empathize with my clients.

89.0

98.6

10.8

Clients are always treated respectfully at the Hospital.

48.6

39.7

−18.4

Clients at the Hospital are satisfied with the care they receive.

34.7

18.9

−45.4

I wish to develop stronger relationships with my colleagues at the Hospital.

92.1

100.0

8.6

I believe there is a need for health workers at the Hospital to improve their attitudes towards clients.

100.0

100.0

0.0

As a health worker, I wish to improve the way I treat clients.

98.7

98.6

0.0

Building a strong and cohesive team of health workers is important for delivering high quality maternity care.

98.7

97.3

−1.4

As a health worker, it is within my control to provide respectful care to clients.

93.4

93.1

−0.3

If I have a problem at work, I know who I can talk to in order to resolve it.

88.2

91.8

4.1

I have the ability to identify and solve problems in the setting of my work.

80.3

91.7

14.2

I believe my own attitudes can affect the quality of care I provide.

68.4

85.1

24.4

I believe my own attitudes can affect my level of satisfaction with my job.

75.7

83.8

10.7

I believe that change is achievable at the Hospital.

94.5

97.3

2.9

There is nothing I can do to increase my satisfaction with my job.

21.1

10.8

−48.6