Table 3 Rotated factor loadings of items on dominant factor for main scale

1. Time to care

0.39

0.26

0.32

2. Introduce self

0.21

0.12

0.19

3. Called by name

0.59

0.17

0.44

4. Treated with respect

0.70

0.67

0.69

5. Friendly

0.65

0.68

0.66

6. Verbal abuse

0.18

0.39

0.26

7. Physical abuse

0.11

0.06

0.10

8. Visual privacy

0.49

0.36

0.43

9. Record confidentiality

0.53

0.52

0.52

10. Involvement in care

0.59

0.44

0.52

11. Consent to procedures/exams

0.61

0.49

0.56

12. Delivery position choice

0.06

0.35

0.15

13. Language

0.46

0.35

0.42

14. Explain exams/procedures

0.66

0.53

0.61

15. Explain medicines

0.49

0.34

0.43

16. Able to ask questions

0.58

0.48

0.54

17. Labor support

0.33

0.35

0.31

18. Delivery support

0.05

0.34

0.14

19. Talk about feeling

0.59

0.47

0.55

20. Support anxiety

0.45

0.30

0.39

21. Attention when need help

0.66

0.64

0.65

22. Took best care

0.67

0.66

0.67

23. Control pain

0.38

0.40

0.39

24. Trust

0.65

0.63

0.64

25. Clean

0.25

0.36

0.28

26. Safe

0.55

0.59

0.56

27. Enough staff

0.55

0.42

0.51

28. Crowded

0.06

0.21

0.11

29. Water

0.45

0.28

0.39

30. Electricity

0.40

0.32

0.36