Table 2 Frequencies, means, and standard deviations of self-reported perceptions of clinics (n = 696)
From: Perceptions of and preferences for federally-funded family planning clinics
Perceptions | Poor | Fair | Okay | Good | Great | Missing |
|---|---|---|---|---|---|---|
f (%) | f (%) | f (%) | f (%) | f (%) | f (%) | |
Ease of Getting Care | ||||||
Ability to get an appointment when you need one | 0 (0.0) | 4 (0.6) | 48 (6.9) | 145 (20.8) | 495 (71.1) | 4 (0.6) |
Hours clinic is open | 5 (0.7) | 11 (1.6) | 47 (6.8) | 192 (27.6) | 432 (62.1) | 9 (1.3) |
Convenience of clinic’s location | 4 (0.6) | 8 (1.1) | 44 (6.3) | 143 (20.5) | 481 (69.1) | 16 (2.3) |
Front Desk Staff | ||||||
Friendly and helpful to you | 0 (0.0) | 1 (0.1) | 14 (2.0) | 97 (13.9) | 581 (83.5) | 3 (0.4) |
Answers your questions | 0 (0.0) | 0 (0.0) | 12 (1.7) | 96 (13.8) | 580 (83.3) | 8 (1.1) |
Medical Staff | ||||||
Takes enough time with you | 1 (0.1) | 0 (0.0) | 12 (1.7) | 91 (13.1) | 589 (84.6) | 3 (0.4) |
Gives you good advice and treatment | 1 (0.1) | 2 (0.3) | 8 (1.1) | 75 (10.8) | 607 (87.2) | 3 (0.4) |
Listens to you | 2 (0.3) | 0 (0.0) | 10 (1.4) | 76 (10.9) | 603 (86.6) | 5 (0.7) |
Explains what you want to know | 2 (0.3) | 1 (0.1) | 6 (0.9) | 86 (12.4) | 595 (85.5) | 6 (0.9) |
Facility | ||||||
Neat and clean | 0 (0.0) | 1 (0.1) | 8 (1.1) | 98 (14.1) | 587 (84.3) | 2 (0.3) |
Comfortable | 0 (0.0) | 2 (0.3) | 21 (3.0) | 106 (15.2) | 563 (80.9) | 4 (0.6) |
Privacy in waiting and exam rooms | 1 (0.1) | 4 (0.6) | 26 (3.7) | 99 (14.2) | 558 (80.2) | 8 (1.1) |
Affordability | ||||||
Cost of services | 0 (0.0) | 4 (0.6) | 30 (4.3) | 88 (12.6) | 564 (81.0) | 10 (1.4) |
Confidentiality | ||||||
Keeping my personal information private | 0 (0.0) | 0 (0.0) | 11 (1.6) | 52 (7.5) | 629 (90.4) | 4 (0.6) |