|
Provider knowledge
|
|
Disrespect and abuse during maternity care is a human rights violation.
|
66.7
|
70.3
|
5.4
|
|
It is safer to withhold information from less educated women who may not understand or become confused and distressed.
|
53.9
|
44.6
|
−17.3
|
|
Abusive and disrespectful care occurs in low, medium, and high income countries.
|
49.3
|
52.7
|
6.8
|
|
Communication is the ability to build a relationship of trust, understanding, and empathy with the client and to show humanism, sensitivity, and responsiveness.
|
100.0
|
95.9
|
−4.1
|
|
Confidentiality is important in family planning and reproductive health care, but not in maternity care.
|
14.5
|
17.6
|
21.5
|
|
Provider attitudes
|
|
I have a good understanding of my clients’ backgrounds.
|
67.1
|
91.9
|
36.9
|
|
I am able to empathize with my clients.
|
89.0
|
98.6
|
10.8
|
|
Clients are always treated respectfully at the Hospital.
|
48.6
|
39.7
|
−18.4
|
|
Clients at the Hospital are satisfied with the care they receive.
|
34.7
|
18.9
|
−45.4
|
|
I wish to develop stronger relationships with my colleagues at the Hospital.
|
92.1
|
100.0
|
8.6
|
|
I believe there is a need for health workers at the Hospital to improve their attitudes towards clients.
|
100.0
|
100.0
|
0.0
|
|
As a health worker, I wish to improve the way I treat clients.
|
98.7
|
98.6
|
0.0
|
|
Building a strong and cohesive team of health workers is important for delivering high quality maternity care.
|
98.7
|
97.3
|
−1.4
|
|
Provider efficacy and empowerment
|
|
As a health worker, it is within my control to provide respectful care to clients.
|
93.4
|
93.1
|
−0.3
|
|
If I have a problem at work, I know who I can talk to in order to resolve it.
|
88.2
|
91.8
|
4.1
|
|
I have the ability to identify and solve problems in the setting of my work.
|
80.3
|
91.7
|
14.2
|
|
I believe my own attitudes can affect the quality of care I provide.
|
68.4
|
85.1
|
24.4
|
|
I believe my own attitudes can affect my level of satisfaction with my job.
|
75.7
|
83.8
|
10.7
|
|
I believe that change is achievable at the Hospital.
|
94.5
|
97.3
|
2.9
|
|
There is nothing I can do to increase my satisfaction with my job.
|
21.1
|
10.8
|
−48.6
|
