Table 4 Rotated factor loadings on dominant factor for sub-scales

Treated with respect

0.79

0.77

0.78

Friendly

0.79

0.80

0.80

Verbal abuse

0.34

0.44

0.39

Physical abuse

0.22

0.10

0.18

Visual privacy

0.42

0.30

0.36

Record confidentiality

0.47

0.48

0.45

Introduce self

0.24

0.20

0.23

Called by name

0.59

0.17

0.43

Involvement in care

0.66

0.39

0.58

Consent to procedures

0.75

0.61

0.67

Delivery position choice

0.13

0.38

0.22

Language

0.37

0.32

0.36

Explain exams/ procedures

0.77

0.67

0.73

Explain medicines

0.57

0.42

0.51

Able to ask questions

0.59

0.40

0.53

Time to care

0.38

0.28

0.31

Labor support

0.28

0.43

0.29

Delivery support

0.01

0.42

0.12

Talk about feeling

0.54

0.41

0.50

Support anxiety

0.40

0.32

0.35

Attention when need help

0.67

0.61

0.65

Took best care

0.74

0.68

0.73

Control pain

0.39

0.35

0.39

Trust

0.72

0.66

0.70

Enough staff

0.59

0.44

0.53

Crowded

0.05

0.26

0.12

Clean

0.27

−0.36

0.07

Water

0.51

0.32

0.45

Electricity

0.43

0.30

0.38

Safe

0.62

0.62

0.63