Table 3 Logistic regression model: crude and adjusted odds ratios for factors affecting overall user satisfaction
Odds ratio crude (95% CI) | Odds ratio adjusted (95% CI) | |
|---|---|---|
Residential state | ||
Morelos | 1.00 | 1.00 |
Puebla | 1.43 (0.90–2.26) | 1.19 (0.61–2.32) |
Queretaro | 0.97 (0.62–1.54) | 0.96 (0.49–1.89) |
Socioeconomic status | ||
Low | 1.00 | 1.00 |
Medium | 0.98 (0.61–1.56) | 1.12 (0.55–2.26) |
High | 0.61 (0.36–1.03) | 0.97 (0.40–2.33) |
Sex | ||
Male | 1.00 | 1.00 |
Female | 1.00 (0.58–1.74) | 0.89 (0.40–1.97) |
Age group | ||
< 20 years | 1.00 | 1.00 |
20–34 | 0.83 (0.46–1.53) | 0.38 (0.15–1.01) |
> 35 | 1.21 (0.61–2.40) | 0.50 (0.16–1.60) |
Marital status | ||
Married or living in union | 1.00 | 1.00 |
Divorced, widowed or single | 1.47 (0.93–2.31) | 1.09 (0.51–2.32) |
Years of formal education | ||
< 6 years | 1.00 | 1.00 |
6–9 years | 0.78 (0.39–1.59) | 1.50 (0.51–4.32) |
> 9 years | 0.50 (0.23–1.06) | 0.88 (0.26–2.96) |
Prior pregnancies | ||
0 | 1.00 | 1.00 |
1 | 1.03 (0.53–2.01) | 3.06 (1.01–9.27) |
≥ 2 | 1.52 (0.81–2.84) | 4.60 (1.42–14.93) |
Length of time attending care at the clinic | ||
< 1 year | 1.00 | 1.00 |
1–3 | 1.50 (0.88–2.56) | 1.54 (0.71–3.33) |
> 3 | 1.00 (0.65–1.55) | 1.08 (0.54–2.16) |
Wait time | ||
> 60 min | 1.00 | 1.00 |
30–60 min | 2.29 (1.41–3.72) | 0.85 (0.44–1.64) |
< 30 min | 4.39 (2.61–7.38) | 2.10 (1.01–4.34) |
Was offered sufficient consultation time | ||
No | 1.00 | 1.00 |
Yes | 8.08 (5.31–12.31) | 2.35 (1.26–4.37) |
Was not attended to during visit | ||
Has occurred | 1.00 | 1.00 |
Has not occurred | 5.33 (3.44–8.27) | 1.13 (0.54–2.39) |
Did not receive contraceptive method because was unavailable | ||
Has occurred | 1.00 | 1.00 |
Has not occurred | 1.96 (1.26–3.03) | 1.21 (0.63–2.33) |
Did not receive preferred contraceptive method | ||
Has occurred | 1.00 | 1.00 |
Has not occurred | 5.87 (2.87–11.97) | 1.78 (0.62–5.11) |
Level of satisfaction with current contraceptive method (acquired at clinic) | ||
Not or slightly satisfied | 1.00 | 1.00 |
Fairly or very satisfied | 3.54 (2.02–6.16) | 1.79 (1.03–3.11) |
The motive for the visit was addressed | ||
No | 1.00 | 1.00 |
Yes | 11.38 (6.78–19.07) | 2.71 (1.29–5.71) |
Was given the opportunity to ask questions and clarify doubts during consultation | ||
No | 1.00 | 1.00 |
Yes | 10.54 (6.69–16.61) | 2.31 (1.21–4.43) |
Received sufficient information | ||
Has occurred. | 1.00 | 1.00 |
Has not occurred. | 4.62 (3.12–6.84) | 3.38 (1.88–6.06) |
Was interrupted during consultation | ||
Occurred a lot | 1.00 | 1.00 |
Occurred a few times or did not occur | 4.79 (3.23–7.12) | 1.97 (1.10–3.51) |
Perceived that medical care received was poor | ||
Has occurred | 1.00 | 1.00 |
Has not occurred | 7.75 (5.02–11.95) | 1.16 (0.51–2.66) |
Was treated respectfully by staff | ||
No | 1.00 | 1.00 |
Yes | 11.82 (7.01–19.91) | 2.18 (0.73–6.50) |
Was treated kindly by staff | ||
No | 1.00 | 1.00 |
Yes | 10.94 (6.86–17.46) | 1.65 (0.60–4.56) |
Enjoyed eye contact during conversations with staff | ||
No | 1.00 | 1.00 |
Yes | 5.27 (3.51–7.91) | 1.40 (0.75–2.62) |
The users´ opinions were taken into consideration | ||
Has occurred | 1.00 | 1.00 |
Has not occurred | 8.01 (4.96–12.91) | 2.58 (1.14–5.85) |
Felt judged by staff | ||
Has occurred | 1.00 | 1.00 |
Has not occurred | 5.95 (3.43–10.34) | 0.98 (0.38–2.53) |