Experience of care indicators | Obstetric complications (n = 632) | No obstetric complications (n = 3321) |  |  |
---|---|---|---|---|
 | (a) Mean score (SD) | (b) Mean score (SD) | (a-b) Difference of mean scores | P-value |
Supportive care | 66.6 (14.4) | 68.0 (14.0) | − 1.4 | 0.02 |
Time to care | 2.27 (0.98) | 2.34 (0.87) | − 0.07 | 0.09 |
Labor support | 2.02 (1.22) | 2.20 (1.13) | − 0.17 |  < 0.001 |
Delivery support | 1.27 (1.38) | 1.86 (1.33) | − 0.59 |  < 0.001 |
Talked to about feelings | 1.35 (1.08) | 1.20 (1.02) | 0.15 | 0.00 |
Support anxiety | 1.51 (1.18) | 1.57 (1.14) | − 0.06 | 0.24 |
Attention when need help | 2.09 (0.96) | 2.13 (0.88) | − 0.04 | 0.33 |
Provider took best care | 2.19 (0.87) | 2.17 (0.80) | 0.02 | 0.59 |
Control pain | 1.72 (1.11) | 1.63 (1.09) | 0.09 | 0.06 |
Trust in provider | 2.38 (0.85) | 2.47 (0.76) | − 0.09 | 0.01 |
Enough staff present | 2.11 (0.93) | 2.18 (0.90) | − 0.06 | 0.08 |
Crowded facility | 1.69 (1.09) | 1.78 (1.00) | − 0.09 | 0.05 |
Clean environment | 2.06 (0.85) | 2.05 (0.93) | 0.00 | 0.79 |
Water at facility | 2.43 (0.91) | 2.46 (0.92) | − 0.04 | 0.45 |
Electricity at facility | 2.55 (0.72) | 2.47 (0.67) | 0.08 | 0.01 |
Felt safe at facility | 2.61 (0.73) | 2.70 (0.61) | − 0.09 | 0.00 |
Communication and autonomy | 45.6 (20.2) | 42.7 (20.6) | 2.9 | 0.00 |
Providers introduce self | 0.26 (0.67) | 0.19 (0.59) | 0.07 | 0.01 |
Patient called by name | 1.56 (1.20) | 1.47 (1.21) | 0.08 | 0.09 |
Involvement in care | 1.47 (1.24) | 1.39 (1.28) | 0.08 | 0.14 |
Consent to procedures | 1.17 (1.26) | 0.91 (1.14) | 0.26 |  < 0.001 |
Delivery position choice | 1.08 (1.19) | 1.34 (1.17) | − 0.26 |  < 0.001 |
Provider used language patient understood | 2.38 (0.76) | 2.22 (0.69) | 0.16 |  < 0.001 |
Explain exams/ procedures | 1.20 (1.20) | 1.01 (1.17) | 0.19 |  < 0.001 |
Explain medicines | 1.29 (1.24) | 1.09 (1.20) | 0.20 | 0.00 |
Able to ask questions | 1.59 (1.16) | 1.76 (1.11) | − 0.17 |  < 0.001 |
Dignity and respect | 81.1 (18.1) | 79.9 (18.2) | 1.2 | 0.12 |
Treated with respect | 2.29 (0.88) | 2.29 (0.88) | − 0.01 | 1.00 |
Friendly | 2.22 (0.92) | 2.28 (0.86) | − 0.05 | 0.13 |
Verbal abuse | 2.64 (0.77) | 2.77 (0.59) | − 0.13 |  < 0.001 |
Physical abuse | 2.88 (0.47) | 2.96 (0.27) | − 0.07 |  < 0.001 |
Visual privacy (were covered) | 2.27 (1.14) | 2.00 (1.27) | 0.27 |  < 0.001 |
Record confidentiality | 2.34 (0.96) | 2.08 (1.04) | 0.26 |  < 0.001 |
Additional indicators | ||||
Bribe | 2.68 (0.64) | 2.75 (0.55) | 0.05 | 0.01 |