Table 2 Mothers’ experiences during childbirth (N = 653)
Areas of mothers’ responses | Frequency | Weighted percentage |
|---|---|---|
Communication with mothers: | ||
Attended by nurse within 15 min of arrival | 504 | 74.5 |
Greeted by name on arrival | 308 | 45.7 |
Asked how the woman was doing | 498 | 73.7 |
Staff members addressed woman in a language she understood | 583 | 89.3 |
All staff members | 473 | 69.9 |
Some staff members | 110 | 19.4 |
Labour experiences: | ||
Received information on progress | 462 | 69.8 |
Consent given for examination | 299 | 47.1 |
Vaginal examination done gently | 514 | 77.6 |
Delivery attended by a staff member | 595 | 91.2 |
Midwife who did the delivery introduced herself | 238 | 36.3 |
Food, water or drinks offered while in labour | 241 | 39.4 |
Labour experiences sub-groups: | ||
Wanted support from family member or partner during labour | 253 | 41.3 |
Staff offered/allowed a family member or partner support (n = 253) | 43 | 18.6 |
Clinical care: | ||
Hand washing observed | 331 | 50.1 |
Skin-to-skin contact with the baby directly after birth | 511 | 79.0 |
Information given on baby’s care | 540 | 84.4 |
Clinical care sub-groups: | ||
Complications or problems during birth | 49 | 8.2 |
Health professional blamed mother for complications (n = 49) | 7 | 14.4 |
Help needed with breastfeeding | 629 | 96.7 |
Not helped with feeding when needed (n = 629) | 115 | 17.9 |
Respectful care: | ||
All or some staff spoke nicely to woman during labour | 555 | 85.2 |
All staff spoke nicely | 364 | 54.3 |
All or some staff were rude | 96 | 14.7 |
Staff said something upsetting | 105 | 16.1 |
Mother’s perception of being treated respectfully (n = 647) | ||
Treated with a lot of respect | 307 | 47.9 |
Treated with some respect | 263 | 40.6 |
Treated with little or complete disrespect | 77 | 11.4 |
Mother’s satisfaction with treatment (n = 653) | ||
Completely satisfied | 361 | 54.9 |
Somewhat satisfied | 224 | 34.4 |
Somewhat or completely dissatisfied | 68 | 10.7 |