Table 3 Receipt of respectful care elements among clients included in the study sample—Kigoma Region, Tanzania, April–July 2016 (n = 935)
| Â | Clients, n (%) | 95% CI |
|---|---|---|
Greeted respectfully | ||
 Yes | 900 (96.3) | 94.8−97.3 |
 No | 35 (3.7) | 2.7−5.2 |
Introduced themselves | ||
 Yes | 426 (45.6) | 42.4−48.8 |
 No | 509 (54.4) | 51.2−57.6 |
Explained what to expect | ||
 Yes | 589 (63.0) | 59.8−66.0 |
 No | 346 (37.0) | 34.0−40.2 |
Right amount of information given | ||
 Yes | 808 (86.4) | 84.1−88.5 |
 No | 127 (13.6) | 11.5−15.9 |
Consent before procedures/exams | ||
 Yes | 752 (80.4) | 77.8−82.9 |
 No | 183 (19.6) | 17.1−22.2 |
Explained procedures/exams beforehand | ||
 Yes | 661 (70.7) | 67.7−73.5 |
 No | 274 (29.3) | 26.5−32.3 |
Information given on results of procedures/exams | ||
 Yes | 818 (87.5) | 85.2−89.5 |
 No | 117 (12.5) | 10.5−14.8 |
Encouraged companion | ||
 Yes | 306 (32.7) | 29.8−35.8 |
 No | 629 (67.3) | 64.2−70.2 |
Client felt comfortable asking questions | ||
 Yes | 705 (75.4) | 72.5−78.1 |
 No | 230 (24.6) | 21.9−27.5 |
Client believes information will remain confidential | ||
 Yes | 722 (77.2) | 74.4−79.8 |
 No | 213 (22.8) | 20.2−25.6 |
Received privacy for exams and counseling | ||
 Yes | 881 (94.2) | 92.5−95.6 |
 No | 54 (5.8) | 4.4−7.5 |
Client believes other clients could hear conversations with provider | ||
 Yes | 74 (7.9) | 6.3−9.8 |
 No | 861 (92.1) | 90.2−93.7 |
Post-delivery counseling index, possible range 0 to 12 | ||
 Mean (SD) | 6.7 (3.4) | 6.4−6.9 |
Providers are friendly | ||
 Yes | 882 (94.3) | 92.7−95.6 |
 No | 53 (5.7) | 4.4−7.3 |
Perception of kindness | ||
 Very kind | 711 (76.0) | 73.2−78.7 |
 A little kind, Neither kind nor unkind, a little unkind, very unkind | 224 (24.0) | 21.3−26.8 |
Perception of encouragement | ||
 Very encouraging | 742 (79.4) | 76.6−81.8 |
 A little encouraging, Neither encouraging nor discouraging, a little discouraging, very discouraging | 193 (20.6) | 18.2−23.4 |
Provider advised client about comfort measures | ||
 Yes | 829 (88.7) | 86.5−90.5 |
 No | 106 (11.3) | 9.5−13.5 |
Provider Comfort Index, possible range 0 to 6 | ||
 Mean (SD) | 1.3 (0.9) | 1.3−1.4 |
Provider paid close attention during labor | ||
 Yes | 874 (93.5) | 91.7−94.0 |
 No | 61 (6.5) | 5.1−8.3 |
Provider visited regularly in labor | ||
 Yes | 865 (92.5) | 90.6−94.0 |
 No | 70 (7.5) | 6.0−9.4 |
Provider came when client called for them | ||
 Yes | 913 (97.7) | 96.4−98.5 |
 No | 22 (2.4) | 1.6−3.6 |
Physical abuse | ||
 Yes | 12 (1.3) | 0.7−2.2 |
 No | 923 (98.7) | 97.8−99.3 |
Emotional abuse | ||
 Yes | 25 (2.7) | 1.8−3.9 |
 No | 910 (97.3) | 96.1−98.2 |
Provider present at time of delivery | ||
 Yes | 916 (98.0) | 96.8−98.7 |
 No | 19 (2.0) | 1.3−3.2 |
Respectful maternity care dimension 1 score | ||
 Low (below mean) | 337 (36.0) | 33.2−39.2 |
 High (at or above mean) | 598 (64.0) | 60.8−67.0 |
Respectful maternity care dimension 2 score | ||
 Low (below mean) | 430 (46.0) | 42.8−49.2 |
 High (at or above mean) | 505 (54.0) | 50.8−57.2 |
Respectful maternity care dimension 3 score | ||
 Low (below mean) | 428 (45.8) | 42.6−49.0 |
 High (at or above mean) | 507 (54.2) | 51.0−57.4 |