Table 8 Perceived service quality of respondents on long acting and permanent contraceptive methods of West Guji zone in 2018 (N = 507)
Frequency | Percent | ||
|---|---|---|---|
During your visit to health facility how were you treated by the other staff? | Very well | 236 | 46.5 |
well | 110 | 21.7 | |
Not very well/poorly | 159 | 31.4 | |
There was no other staff | 2 | 0.4 | |
How long did you wait to get service at the facility? | < 15 min | 14 | 2.8 |
16–30 min | 129 | 25.4 | |
31–45 min | 122 | 24.1 | |
46–60 min | 67 | 13.2 | |
61–90 min | 66 | 13 | |
91–120 min | 66 | 13 | |
> 120 min | 38 | 7.5 | |
Don’t know | 5 | 1 | |
How do you feel about your waiting time? | No waiting time | 73 | 14.4 |
Reasonable/short time | 218 | 43 | |
Too long | 209 | 41.2 | |
Don’t know | 7 | 1.4 | |
Did the provider ask if you were having a problem with the method that you used? | Yes | 460 | 90.7 |
No | 47 | 9.3 | |
Have you had a problem with your method?, that you wanted to discuss with your provider | Yes | 421 | 83 |
No | 86 | 17 | |
Did the provider try to understand the nature of your problem? | Yes | 332 | 65.5 |
No | 175 | 48.3 | |
Did the provider suggest what you should do (action you should take) to resolve the problem? | Yes | 302 | 59.6 |
No | 205 | 40.2 | |
Were you satisfied with the advice or treatment that you received for your problem? | Yes | 443 | 87.4 |
No | 64 | 12.6 |