Table 2 Distribution of responses on the experience of care indicators, Total n = 3953
EOC indicators | No, never n (%) | Yes, a few times n (%) | Yes, most of the time n (%) | Yes, all the time n (%) |
|---|---|---|---|---|
Supportive care: mean summative score: 67.8 (SD = 14.1) d | ||||
Time to carea | 223 (6%) | 465 (12%) | 1057 (27%) | 2208 (56%) |
Labor support | 663 (17%) | 333 (8%) | 634 (16%) | 2323 (59%) |
Delivery support | 1327 (34%) | 236 (6%) | 433 (11%) | 1957 (50%) |
Able to talk about feelings | 1169 (30%) | 1311 (33%) | 873 (22%) | 600 (15%) |
Received support when anxious | 909 (23%) | 1090 (28%) | 769 (20%) | 1185 (30%) |
Received attention when needed help | 207 (5%) | 746 (19%) | 1362 (35%) | 1638 (41%) |
Provider took best care | 113 (3%) | 670 (17%) | 1596 (40%) | 1574 (40%) |
Pain control | 828 (21%) | 827 (21%) | 1219 (31%) | 1079 (27%) |
Trust in health providers | 110 (3%) | 364 (9%) | 1111 (28%) | 2368 (60%) |
Enough staff present | 232 (6%) | 656 (17%) | 1293 (33%) | 1772 (45%) |
Crowded facility* | 594 (15%) | 858 (22%) | 1264 (32%) | 1237 (31%) |
Clean environmentb | 357 (9%) | 504 (13%) | 1661 (42%) | 1431 (36%) |
Water present at facility | 317 (8%) | 224 (6%) | 741 (19%) | 2671 (68%) |
Electricity present at facility | 58 (2%) | 250 (6%) | 1359 (34%) | 2286 (58%) |
Felt safe at facility | 64 (2%) | 179 (5%) | 703 (18%) | 3007 (76%) |
Communication and autonomy: mean summative score: 43.2 (SD = 20.6)d | ||||
Provider introduced selfc | 3481 (88%) | 255 (7%) | 126 (3%) | 91 (2%) |
Called by name | 1192 (30%) | 857 (22%) | 688 (17%) | 1216 (31%) |
Involvement in care | 1482 (38%) | 626 (16%) | 608 (15%) | 1237 (31%) |
Consented to procedures | 2113 (54%) | 569 (14%) | 607 (15%) | 664 (17%) |
Delivery position choice | 1402 (36%) | 905 (21%) | 705 (18%) | 941 (24%) |
Providers spoke language you understood | 55 (1%) | 436 (11%) | 1940 (49%) | 1522 (39%) |
Provider explained exams/ procedures | 1946 (49%) | 642 (16%) | 633 (16%) | 732 (19%) |
Provider explained medicines | 1601 (49%) | 680(17%) | 598 (15%) | 1074 (27%) |
Able to ask questions | 755 (19%) | 869 (22%) | 1007 (26%) | 1322 (33%) |
Dignity and respect: mean summative score: 80.1 (SD = 18.2)d | ||||
Treated with respect | 198 (5%) | 540 (14%) | 1117 (28%) | 2098 (53%) |
Health staff Friendly | 163 (4%) | 625 (16%) | 1154 (29%) | 2011 (51%) |
Verbal abuse* | 3304 (84%) | 394 (10%) | 183 (5%) | 72 (2%) |
Physical abuse* | 3811 (96%) | 82 (2%) | 44 (1%) | 16 (0.4%) |
Visual privacy | 922 (23%) | 251 (6%) | 512 (13%) | 2268 (57%) |
confidentiality of records | 408 (10%) | 672 (17%) | 912 (23%) | 1961 (50%) |
Additional EoC indicators | ||||
Asked for a bribe* | 3141 (80%) | 616 (16%) | 172 (4%) | 24 (0.6%) |
Providers showed care** | 57 (3%) | 235 (12%) | 674 (35%) | 969 (50%) |
Privacy during discussions** | 1203 (62%) | 277 (14%) | 231 (12%) | 224 (12%) |
Providers ask about pain** | 474 (25%) | 467 (24%) | 490 (25%) | 504 (26%) |
Received attention during stay at facility** | 95 (5%) | 340 (18%) | 740 (38%) | 760 (39%) |
Allowed to eat and drink** | 399 (21%) | 382 (20%) | 444 (23%) | 710 (38%) |
Patient forced to stay against their will due to lack of pay** | 1848 (96%) | 50 (3%) | 25 (1%) | 12 (1%) |
Patient treated differently because of personal attributes** | 1833 (95%) | 57 (3%) | 27 (1%) | 18 (1%) |