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Table 2 Quality characteristics identified as important by characteristics of FGD groups, Bobo Dioulasso and Banfora, Burkina Faso 2021

From: Community perspectives on family planning service quality among users and non-users: a qualitative study from two cities in Burkina Faso

Group of women

Characteristics and experiences

Quality components important to all

Quality components important to specific groups of women

Young women

Unmarried women

Under 25 years of age

Unmarried

No children

No or little experience with FP

Quality perceptions based on inputs from friends or family heard about at school, household, or community setting

Providers are friendly, welcoming, and respectful

Counseling offered on the full range of methods

Short wait time

Confidentiality and privacy offered/respected during visits

Not stigmatizing questions and interactions with providers

Older women

Married women

Ages 25 and older

Married

At least one child

Current/prior FP experience

Quality perceptions from their own experiences and from the experiences of others in their female network; discussions happen within family, at the market, or in other feminized spaces

Methods desired need to be available (no stock outs)

Cost of methods and services

Removal of implant available when desired

Providers does a blood test to determine the best method for the woman